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Shipping information and Return Policy

Shipping Costs

  • Shipping Costs are specified in each order, we deliver all products with the shipping costs indicated in the order overview and marked as ‘Delivery / Shipping cost‘ when ordered through the web shop AnWGlow.com. The customer has to bear customs fees that may arise due to delivery out of our regular delivery zone.  Our regular delivery zone is the USA.

Delivery

  • Delivery is exclusively through shipping. Due to logistical reasons, pickup is not possible.

  • The delivery time varies and for custom-produced products (e.g., neon signs) can be between 2 to 4 weeks. The indicated delivery time and the delivery deadlines in the web shop are only approximate. These are not binding. The customer cannot assert further claims.

  • Confirmed orders can be canceled by AnW at no cost due to external, uncontrollable circumstances. If we cannot accept your offer/order at short notice and unexpectedly, e.g., due to delivery shortages, strikes, or similar reasons, you will be immediately informed by email that the product is not available. Any payments already made will be promptly refunded.

  • The risk of transport passes to the buyer as soon as the shipment has been handed over to the transport company. Upon delivery, please inspect the shipment for obvious transport damage in the presence of the deliverer. Please report such errors and transport damage immediately to the deliverer and then contact us promptly. Damages to the delivered goods must be reported to the executing transport company as soon as possible, but no later than 4 calendar days after delivery. All parts of the original packaging must be kept in case of complaints. They may only be disposed of after written approval from the transport company or AnW.

  • In principle, delivery is made to the curb; floor deliveries are not offered. Delivery may occur on different days if your order consists of multiple packages. We always strive to deliver your shipment in full, but exceptions may occur in individual cases.

  • The customer is responsible for transporting the goods into the house/apartment. The customer must also ensure that they can accept the ordered goods on the agreed delivery date, and they or a person authorized by them is present on the delivery date. If acceptance by the customer is not possible or the customer is not present, the customer bears the costs for the unsuccessful delivery if the commissioned transport company returns the goods to the seller.

  • For corporate customer orders / larger quantities, please use the B2B order form, and we will contact you directly.

 

Return Policy

Please note that all products are produced on demand only for sustainability’s sake, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.  

  • However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. 

 

  • Please get in touch with our team using the “Submit Issue Form”  and provide a clear photo showing the issue. Do not dispose of the product before the case has been resolved. 

 

Issue & Required evidence

An issue with the quality of a product with a print:
A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

Print in the wrong area: 

A clear photo of the product you received, folded in a way that clearly displays both sides.

Wrong product: 

A photo of the product that was received, with the size tag clearly visible as well.

An issue with the product (incorrect size, brand, quality): 

A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

An issue with an electronic device (manufacturer’s defect): 

A video or photo where the issue is clearly visible or shown, and demonstrates the troubleshooting steps being performed.

Delivery-related product damage: 

A photo or video of the received product where the package and the issue are clearly visible.

The reprinted item has the same issue as the original item: 

A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

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